This Privacy Policy explains how QS Services NZ Ltd collects, uses, stores and protects personal information submitted through our website, contact forms, file uploads, email enquiries and related online services. We are based in New Zealand and aim to handle personal information in accordance with the Privacy Act 2020 and applicable New Zealand privacy principles.
1.1 Information we may collect
- Your name, company name, email address and phone number.
- Project location, client type, project stage and service required.
- Drawings, specifications, scopes of work, quotes, photos, reports, tender documents and other project information uploaded or sent to us.
- Messages, enquiries, instructions and communications with QS Services NZ Ltd.
- Website usage information such as device type, browser, IP address, pages visited and analytics data, where analytics tools are used.
1.2 How we use information
- Respond to enquiries and provide customer support.
- Review project information and advise what QS support may be suitable.
- Prepare estimates, take-offs, BOQs, SOQs, quote reviews, QS reports, claims, variations or other agreed services.
- Communicate with you about your project, deadlines, fees, scope and next steps.
- Improve our website, tools, calculators, resources and services.
- Maintain business records, invoices, project files and compliance records.
- Protect our business, clients, systems and legal position.
1.3 Project documents and confidential information
Project documents sent to us may contain commercially sensitive or confidential information. We treat project information with care and use it for the purpose of assessing your enquiry, preparing agreed work, communicating with you and maintaining business records.
You should only upload or send documents that you are authorised to provide to us. If documents include third-party confidential information, you are responsible for ensuring you have permission to share that information with QS Services NZ Ltd.
1.4 Sharing information
We do not sell personal information. We may share information where reasonably required with:
- Our team members, consultants, advisers or subcontractors who assist us to provide services.
- Cloud storage, email, website hosting, accounting, security or business software providers.
- Suppliers, subcontractors or project partners where you have asked us to seek pricing or coordinate information on your behalf.
- Banks, lenders, consultants, contractors or project stakeholders where you have authorised us to prepare or issue reports or project information.
- Professional advisers, insurers, regulators, dispute resolution providers or legal authorities where required or permitted by law.
1.5 Security and storage
We take reasonable steps to protect personal and project information from unauthorised access, loss, misuse or disclosure. No online system is completely secure, so you should avoid sending highly sensitive information unless it is necessary for the service requested.
Information may be stored in cloud-based systems used by QS Services NZ Ltd. Some service providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to use reputable providers and manage information responsibly.
1.6 Retention
We keep personal and project information for as long as reasonably required for the purpose it was collected, for business records, legal requirements, insurance, professional obligations, dispute resolution and legitimate business purposes. When no longer required, information may be deleted, archived or anonymised.
1.7 Access and correction
You may request access to, or correction of, personal information we hold about you by contacting admin@qsservicesnz.co.nz. We may need to verify your identity before responding to a request.
1.8 Cookies and analytics
Our website may use cookies, analytics tools or similar technology to understand website traffic, improve user experience and measure marketing performance. You can usually disable cookies in your browser settings, although some website features may not work as intended.
1.9 Privacy breaches
If we become aware of a privacy breach, we will assess the situation and take reasonable steps to contain, investigate and respond to it. Where required by New Zealand privacy law, we will notify affected people and/or the Office of the Privacy Commissioner.
1.10 Contact
For privacy questions or requests, contact QS Services NZ Ltd — admin@qsservicesnz.co.nz, 021 962 133.